A grandmother is a mother who has a second chance

Sunday, December 20, 2009

CVS Pharmacy sucks - I want my Long's back!!

I've had a little stomach bug for the past couple of weeks - turns out it's something I ate. Today my doctor called in an antibiotic for me to the local CVS (which used to be Long's). She called it in around 11:00 or 11:30 am, and by the time I got done wrapping presents it was around 4:30 before I got to the store.

Went up to the counter and gave the girl my name. She pulled a print out off the computer and said, "Oh, we don't have that medicine in stock." What!! A pharmacy that doesn't have a really common antibiotic in stock!! It's not a designer drug, for pete's sake, just a basic antibiotic. I was stunned.

"My doctor called this in 5 hours ago, did you just figure it out?" I asked. She said, "I just pulled this off the computer." However, since there was a note on the printout about them not being in stock, someone had pulled the order, made the note, and then went on their merry way without doing anything about it. Apparently they don't bother dealing with any prescriptions until the patient comes in and asks for their order. Wow, such great customer service.

"Did you ever think to call me and let me know? What the heck!" I was so pissed. Then she said, "Do you want me to see if another pharmacy has some?" No, I'll just continue to be sick. Of course I want you to check!

She called another CVS about 5 miles away and they did have some in stock so I had to drive there to get my drugs. Of course, my order wasn't ready by the time I got there - oh, no, I had to wait another 15 minutes. No one else in line or waiting for a prescription, but I still had to wait.

As I was paying for the meds, the girl asked me if I have a CVS card. I said no. Then she said, "Would you like to get one?" Um, no - I don't want your friggin' card.

I want my Long's back!


Mellodee said...

I've had good history with Walgreens. I've forgotten, do you have Walgreen's in the Bay area?

Happy Hour...Somewhere said...

I went to CVS on Christmas eve to buy a memory card (because I'm mentally challenged and left the one I bought at home) and I had to get a CVS card because it saved me $15~! I'm with you though. I miss Long's.